Troubleshooting

Information is provided here for resolving trouble in operation centering on residential-use air conditioners. Although all situations are not covered in this section, answers to the most frequently asked areas are provided. To save time and trouble, we recommend that you refer first to this page.

1. Select the product group

2. Select a trouble

Split/Multi-Split

  • The air conditioner does not operate. (The operation lamp is off.)

    Please check the following before calling for servicing.

    • Is the breaker thrown or the fuse blown?
    • Is the power plug connected to the outlet?
    • Has there been a power failure?
    • Do the batteries in the remote controller need replacement?
    • Is the timer set correctly?

    Did this solve your problem? If not, please contact your nearest Daikin representative.

  • The air conditioner does not cool or heat the room well.

    Please check the following before calling for servicing.

    • Is the temperature and the operation mode properly set by the remote controller?
    • Are air quantity and direction properly controlled?
    • Are air filters clean?
    • Are areas directly below or next to the air conditioner blocked by furniture or other objects?
    • Are windows and doors closed?
    • Has the ventilation fan stopped?

    Did this solve your problem? If not, please contact your nearest Daikin representative.

  • Operation stops unexpectedly. (The operation lamp on the main unit flashes.)

    Please check the following before calling for servicing.

    • Are the air filters clean? If not, clean the air filters and restart operation using the remote controller.If the operation lamp still flashes, disconnect the power plug from the outlet or turn the breaker off and contact the place of purchase.
    • Are there any objects blocking the air inlet or outlet of the indoor/outdoor unit? Remove any objects and restart operation using the remote controller.

    Did this solve your problem? If not, please contact your nearest Daikin representative.

  • The air conditioner emits an unpleasant odor.
    • The indoor unit sometimes discharges the room odor remaining inside the unit.
    • Since a very small amount of ozone is generated during the Streamer air purifying operation, you may notice some odor at the air outlet. The amount of discharged ozone is extremely small and causes no health hazards.
    • If mould proof operation is performed and there is an increase in humidity, this may produce an odor.

    Did this solve your problem? If not, please contact your nearest Daikin representative.

  • I lost the remote controller. Can I use the air conditioner without it?

    Operation can be started by pressing the "ON/OFF" button on the main unit. In this case, operation mode and fan speed are set to "automatic."

    Did this solve your problem? If not, please contact your nearest Daikin representative.

  • The remote controller display is not clear, and the remote controller does not work well.

    The batteries are running low. Replace both batteries (2) with new ones. Estimated life for replacement battery is about 1 year. Use alkaline batteries.

    Did this solve your problem? If not, please contact your nearest Daikin representative.

  • The remote controller display is always illuminated. Can I turn it off?

    The display on the remote controller cannot be turned off.

    Did this solve your problem? If not, please contact your nearest Daikin representative.

  • Water leaks from the indoor unit.

    Stop operation, unplug the power cord or turn off the circuit breaker, and contact the place of purchase.

    Did this solve your problem? If not, please contact your nearest Daikin representative.

Air Purifiers

  • The air purifier does not operate when the ON/OFF button is pressed.
    • Check if the front panel is detached.
      If the indicator lamp on the front panel is not on, the front panel may be dislodged from the proper position. Install the front panel properly.
    • Check if the protrusion on the back side of the front panel is broken or damaged.
      The protrusion on the back side of the front panel serves as a part of the safety switch. Inspect the protrusion.

    Did this solve your problem? If not, please contact your nearest Daikin representative.

Others

Customer Support Information: Give A Missed Call: @ 768044407, Call Our Customer Contact Centre: 011 7444044 or Write To Us at: CS@daikinsrilanka.com
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